Welcome to our FAQ section, where we aim to address common questions and concerns you may have. Whether you’re looking for information about our products, services, or policies, we’ve gathered answers to help you navigate your way through the details. If you can’t find the information you need here, please don’t hesitate to reach out to our customer support team, and we’ll be happy to assist you further. We value your feedback and strive to provide you with the best possible experience.
You will receive an email confirmation with booking information and invoice details when the payment is confirmed. You will also be able to see the booking on your profile page in “My bookings” section.
That’s it! You have successfully booked a space. Remember to keep the booking confirmation and review any additional details provided by the host before your arrival. Enjoy your stay!
Make sure to check our cancellation policy (link). We believe the cancellation policy provides clarity and fairness to both guests and hosts.
After submitting your cancellation request, you will receive a confirmation of the cancellation and you will receive a refund confirmation (if applicable).
We offer flexibility for our owners. You can always make changes to your listed spaces.
Your listing should now reflect the changes you made. If you have multiple listings and need to edit others, repeat the process starting from step 4 for each individual listing you want to update.
We offer a seamless and secure payment process through two trusted payment gateways: Stripe and PayPal.
We value your trust in Spaceit, and ensuring a smooth and secure payment process is our top priority. If you have any questions or encounter any issues during the payment process, our dedicated customer support team is available to assist you.
If you choose PayPal as your payment method, you can use your PayPal account balance, linked bank account, or credit/debit card associated with your PayPal account. PayPal offers a secure and trusted payment environment.
Once the payment is confirmed you will receive a confirmation email with the booking and invoice details. If you have additional questions regarding your booking. You are able to contact the owner through our messaging system.
You are able to make the booking using Stripe as the payment method. You can use major credit cards, debit cards, or other payment methods supported by Stripe. The payment process is encrypted and PCI-compliant, ensuring the safety of your personal and financial information.
2.Select Stripe as the payment option
Once the payment is confirmed you will receive a confirmation email with the booking and invoice details. If you have additional questions regarding your booking. You are able to contact the owner through our messaging system.
To find details of your invoice. Login into your account and go to my profile. Click on my invoices button. There you will be able to find the invoice with a price breakdown for each booking. You are able to download the invoice. If you have any questions regarding a booking you can also contact the owner by starting a chat.
You can find your invoice for each booking.
When you book a space on Spaceit, payment is required at the time of booking to secure your reservation. We offer a seamless and secure payment process through two trusted payment gateways: Stripe and PayPal.
We value your trust in Spaceit, and ensuring a smooth and secure payment process is our top priority. If you have any questions or encounter any issues during the payment process, our dedicated customer support team is available to assist you.